Privacy Policy

Last updated: 16 August 2025

CJW Professional Services ("us", "we", or "our") operates the https://gettradiequote.com.au/ website and the TradieQuote mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

• Personal Data: While using our Service, we ask you to provide an email address and password to create and secure your account.
• Business Data: We collect information you provide about your business, such as your business name, address, phone number, ABN/business ID, and company logo.
• User-Generated Content: We store the data you create within the app, which includes your clients' contact details, quote and invoice line items, job descriptions, schedules, expenses, and any photos you upload.
• Payment Information: We use Stripe for payment processing. We do not collect or store your credit card information on our servers. This information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
• Usage Data and Cookies: The app uses technologies like cookies and browser local storage to maintain your login session and enable offline functionality. We may also collect anonymous data about how the Service is accessed and used to help us improve it.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide, maintain, and improve our Service.
• To manage your account, including your subscription and trial status.
• To process payments through our third-party provider, Stripe.
• To generate documents like quotes, invoices, and shareable links on your behalf.
• To provide customer support and respond to your inquiries.
• To notify you about changes to our Service.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: We use third-party services to operate our app. These include Google Firebase for our backend database, authentication, and data storage, and Stripe for payment processing. These providers only have access to the data necessary to perform their functions.
• Shareable Links: When you generate a public, shareable link for a quote or invoice, the information contained within that document is made accessible via that unique link to anyone who has it.
• Legal Requirements: We may disclose your data in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights, or protect the personal safety of users or the public.

4. Data Storage and Security

Your data is stored securely on Google Cloud Platform's servers through their Firebase service. The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. International Data

We are an Australian-based company and comply with the Australian Privacy Act 1988. For our users in the United Kingdom, we acknowledge the principles of the General Data Protection Regulation (GDPR). Your data is stored securely using Google Firebase's global infrastructure, which maintains high standards of data security and compliance worldwide.

6. Your Data Rights

You have the right to access, update, or delete the information we have on you. You can manage most of your business and user-generated data directly within the app's settings and editor pages. You can also export your quote, invoice, and payment data at any time using the app's export features. For any requests to delete your account and associated data permanently, please contact our support team.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@gettradiequote.com.au